Return Policy – PibuMate Wholesale
At PibuMate Wholesale, we stand behind the quality of the products we offer. If something isn’t quite right, we’re here to help make it right.
Defective Products
We accept returns for defective products within 90 days of the original purchase date. If you receive an item that is damaged, faulty, or not functioning as expected, please contact us as soon as possible.
Important: Customers should retain the original product packaging. Many returns may require the original box for verification and processing.
Final Sale & Consumables
Please note that certain product categories are final sale due to hygiene and safety reasons:
- Opened or used consumable items – including creams, oils, serums, face masks, toners, and similar skincare products – cannot be returned.
- Unopened items may be eligible for return depending on the case and condition.
We recommend confirming your order carefully before use, and storing inventory in a way that protects product integrity.
Need Help?
For any questions or to initiate a return, feel free to reach out:
- Contact your PibuMate sales representative
- Or email us directly at [email protected]
We’re here to support your business every step of the way.